Job Title: Pega Decisioning Consultant (CPDC Certified)
Offshore Location: On-site & Remote, Hyderabad, Telangana, India
Onshore Location: On-site & Remote, U.S.A Multiple Locations
Job Type: Full-Time
Experience Level: Mid-Level to Senior

Job Summary:

We are looking for a Pega Certified Decisioning Consultant (CPDC) to join our team and drive intelligent decisioning strategies using Pega Customer Decision Hub (CDH). The ideal candidate will have hands-on experience implementing next-best-action strategies, real-time decisioning, and AI-driven personalization to improve customer engagement.

Key Responsibilities:

  • Design and implement decision strategies using Pega Customer Decision Hub.

  • Build and configure Next-Best-Action (NBA) strategies aligned with business goals.

  • Leverage Pega AI and analytics capabilities, including adaptive models, predictive models, and data flows.

  • Collaborate with marketing, business, and IT teams to gather requirements and deploy real-time decisioning solutions.

  • Develop and maintain engagement policies, arbitration rules, treatments, and channels within CDH.

  • Monitor performance and continuously optimize decision strategies based on results and model behavior.

  • Ensure adherence to best practices in Pega decisioning and marketing operations.

Required Qualifications:

  • Pega CPDC certification (Certified Pega Decisioning Consultant) is mandatory.

  • Bachelor’s degree in Computer Science, Data Science, or related field.

  • Minimum 3+ years of experience with Pega CDH and Pega Marketing/Decisioning.

  • Strong understanding of NBA strategy design, AI/ML model integration, and customer journey management.

  • Experience with data flows, adaptive & predictive models, and real-time containers.

  • Familiarity with REST APIs and data integration in decisioning contexts.

Preferred Qualifications:

  • Experience with Pega 8.x+ platform and cloud-based deployments.

  • Knowledge of customer lifecycle marketing, churn models, or upsell/cross-sell strategies.

  • Exposure to marketing automation platforms and A/B testing.

  • Background in data analysis, modeling, or data science (Python, R, SQL is a plus).

Soft Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication and stakeholder management.

  • Ability to translate business needs into technical decisioning logic.

Join our team to help build intelligent customer experiences powered by real-time, AI-driven decisions.

How to Apply:
Please send your resume to careers@techcelest.com.

Along with your resume, include a short paragraph (2–3 lines) explaining why you believe you’re a good fit for this role—whether it’s your training, past internship, personal projects, or pure interest and motivation. We’d love to hear your story.